Disaster Center Bookstore-a service of Rothstein Associates

RAPIDREACH FOR WINDOWS SOFTWARE/HARDWARE
Version 5.0
by Enera, Inc.

RAPIDREACH FOR WINDOWS is the new, PC-based, Automated Emergency Notification
System. This is one of, if not the, most easy-to-use, advanced and yet affordable solutions to
all your notification needs and is now available through The Rothstein Catalog On Disaster
Recovery.

RapidReach ensures that the most critical aspect of your Business Recovery or Contingency
Plan goes smoothly by calling and notifying everybody on your notification lists automatically,
delivering pre-recorded messages with information about the incident and instructions about
what to do. No matter how perfect your Recovery Plan, what good is it if you can't effectively
and rapidly notify the people who will implement it?

RapidReach is a state-of-the-art, computerized communication system, utilizing the latest
voice processing, telephony and multimedia technology. It is a dynamic, interactive system
that can easily be adapted to each situation. It can be as simple as you want, with a 1-2-3
Activation, or as complex as you want with a number of advanced features.

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KEY FEATURES:

- simple, easy-to-use Windows Graphical User Interface
- unlimited number of names and phone numbers in database
- security password controlled multi-level access
- multiple lists called simultaneously
- messages recorded digitally directly into the computer with multimedia technology
- playback, editing and recording of messages at any time, in advance or just prior to
Call-Out
- call recipients confirm receipt of message and can transmit information back to the
operator or command center
- can reach regular phones, cellular phones and pagers
- dynamically allocated telephone lines, allowing simultaneous outbound and inbound calling
- system logs all calls and responses in real-time, for immediate on-screen monitoring and
for printed reports (legal audit trail)
- interactive, context-sensitive on-line help
- outbound and inbound system messages and response codes can be changed at any time
- multiple access and activation of Call-Out (if required) from other workstations
- Novell and other LANs supported.
. . . all this and more, at a lower price than any comparable system!

On-site installation, training and support is provided by Enera Inc., the publisher of
RapidReach. RapidReach is available worldwide. Contact The Rothstein Catalog On
Disaster Recovery for details!

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PURPOSE

RAPIDREACH(tm) Automated Notification System is used in emergency situations to
contact a large number of people in a short period of time. With a few keystrokes on your
PC,
RAPIDREACH will call an unlimited number of people such as emergency crews, key
personnel, police, fire, public agencies, customers, media, residents, etc. and provide
critical
information to responders.

The original version of the RAPIDREACH system was developed in 1992 to handle staffing
emergencies during snow storms but has evolved to handle many other applications,
including emergency notification in environmental industries, nuclear plants and labs, utilities
and various public agencies. The system is also used in business recovery and contingency
planning in financial services and other industries where changing circumstances require fast
notification and staffing."

RAPIDREACH transmits information fast and reliably over telephone lines to selected
groups
of people. The information can consist of assignments, messages, requests or other
information that needs to be distributed quickly and effectively. Messages can be either
pre-recorded or recorded on the spot during a CallOut. Using a touch-tone phone, the
recipients can confirm receipt of the message and respond with additional information.
RAPIDREACH saves time since calls can be made simultaneously over a large number of
telephone lines. A dialog is obtained more rapidly and efficiently than with manual calls.
Since the calls are made automatically, less human intervention is required, so that
personnel
can be released from routine telephone activities and concentrate on other tasks a hand.

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SYSTEM DESCRIPTION

RAPIDREACH consists of multimedia-based software in a Windows(tm) environment, plus
hardware for message handling and managing the telephone lines. In its standard version, it
is a one-user system using one PC for all functions. In cases where several people need to
access the system and activate the Call-Out, the system can be operated in a network.

A separate node then operates as call server. There are several password controlled access
levels, preventing unauthorized use. RAPIDREACH operates on ordinary telephone lines
and
utilizes up to 480 lines. It can be installed behind a PBX or as a stand-alone system.

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KEY FEATURES

"RAPIDREACH has a number of features designed to facilitate and maximize the efficiency
of the calling process. Messages as well as names and telephone numbers of groups of
people are easily entered into the system. All data is stored in easy-to-access directories.
The graphic user interface is designed so that only basic computer skills are necessary to
operate the system. Most functions can be activated by a few key strokes or mouse clicks.
An interactive On-Line Help feature provides detailed instructions to the user."

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MESSAGES

You record your messages digitally, through a microphone directly into the system. No
separate tape recorder is needed. Your save your messages in a tree directory, allowing
quick access and selection at the time of the Call-Out. Messages can easily be modified or
you can record a new one on-the-spot at the time of the Call-Out. Utilizing the latest
multimedia technique, you can play back, check and edit your messages at any time.
Message time and number of messages are unlimited."

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DIRECTORIES

Names of call recipients are entered and stored in a tree directory. Each name is
accompanied by a search list with any number of telephone numbers: office, home, weekend
home, mobile phone, pager, etc. During a Call-Out, the system runs through the list until the
searched person answers and confirms receipt of the call.

Names and telephone numbers can be sorted and organized in groups and subdirectories.
To ensure that a certain number of people are always reached, the groups can be
complemented by a list of reserves, who are automatically called if any of the primary
persons cannot be reached.
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CALLING

Sending a message to one or several groups of people is accomplished in a matter of
seconds with a few key strokes or mouse clicks. You can also make more complex
Call-Outs
involving different messages to different groups of people, by simply selecting messages
and
groups from your directories. RAPIDREACH will call several groups, or lists, at the same
time. The interactive process allows you to modify the Call-Out, delete individuals and stop
an
individual call at any time.

Call recipients confirm receipt of the call by entering a code on their telephone keypad. They
can also transmit information back to the system, such as Fit-for-Duty, etc. A paged person
calls in to the system to receive his message.

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FOLLOW-UP

The entire calling process can be monitored and documented in detail. RAPIDREACH
records exact times of when a call is placed, received and confirmed. The result is presented
on your screen in real-time and can be printed for follow-up. Since all calls are logged you
can refer back to individual calls in order to check times and actions taken. The Call-Out can
be restarted at any time and will then automatically call only the people who were not
reached
the first time.

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*** SELECTED FEATURES ***

- Remote activation, allowing the user to activate a Call-Out from any touchtone phone. PIN
and password prompts ensure only authorized use.
- Predefined scenarios, allowing you to set up and combine Call-Out groups, messages and
call parameters in advance. Saved scenarios can then be activated on-site or remotely.
- Text messages, for alpha pagers and fax machines
- Scheduling, allowing the system to intelligently determine who to call at any given time.
- Fax compatibility, allowing you to send messages to fax machines and to send Call-Out
reports to fax machines.
- Import and Export in standard a Database format, allowing for easy transfer of personnel
data from other databases.

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SYSTEM CONFIGURATION AND OPTIONS, RAPIDREACH VERSION 5.0

The modular design of RapidReach allows you to customize a system for your specific
needs. Firstly, decide whether you want a stand-alone (RR-STD) or a network (RR-PRO)
system. Both these systems include software license and hardware for 4 analogue telephone
lines. As an alternative you can select RR-STD-BRI or RR-PRO-BRI for ISDN BRI lines. If you
prefer 16 lines and above, you may select RR-STD-0 or RR-PRO-0, which don't include any
lines. Then add modules for any extra number of lines you want, in 4-line increments
(RR-4LIN), in 16 lines increments (RR-16LIN)*, in 24-line ISDN increments (RR-24LIN)*, or in
30-line ISDN increments (RR-30LIN)*. If you want to run the system in your network, you can
add any extra user clients you want, in 3-user increments (RR-3US). After you have decided
what kind of system you need, you add any of the system options below for additional
functionality.

Configurations including Automatic Backup and Multiple Server are also available.

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FAX (RR-4FAX)

This option allows transmission of text and graphic messages to fax machines. Messages
can be either brief text messages (same as for alpha paging), complete text files or graphic
files from other applications. This is useful for faxing for example press releases, forms to
authorities, info to management, etc. A text or graphic file from another application (i.e.
Word,
Excel, etc.) is connected to a RapidReach message. A cover page or header will be
generated, naming the fax addressee and fax number. The system can be set to notify the
fax
recipient by telephone that a fax has been sent to him/her and ask for confirmation of receipt.
Operates via separate fax card (included with the module). This option requires the same
number of telephone lines as faxlines.

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ALPHA PAGING (RR-APAG)

This option allows transmission of text messages to alphanumerical pagers. Certain cellular
phones with text message capabilities are also supported (i.e. GSM telephones with SMS
service). Operates via modem (not included).

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SCHEDULING (RR-SCH)

This option allows entry of duty rosters in either a calendar based schedule or a shift based
schedule, determining the person's availability at any given time. At the time of the Call-Out,
the system will intelligently determine, based on the schedule, if an individual is available as
a
primary or secondary or not at all. The calendar schedule is based on 24-hour periods and
you can define the start of the period (i.e. 00:00, 06:00, etc.). The shift schedule allows you
to
define any number of shifts in a 24-hour period, their time interval and repeat cycle. It also
supports deviations, replacements, etc. during user-defined time intervals. Schedules can be
printed. This option is included in RapidReach Pro.


* Only available in some countries.

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EASYVIEW MONITORING (RR-EV)

This option allows selecting and activating scenario call-outs, plus monitoring of callout in
progress in a multi-color grid. The grid is comprised of rows and columns with boxes, where
each box represents a position being called. A position that has been filled is green, a
position currently being called is yellow, and a position that has not been filled is red. All
groups in a call-out are shown on the same screen, facilitating the operator's monitoring of
who is responding and who isn't. Once the system is set up, and besides periodic
maintenance, changes in the database, etc., this is the only screen the operators would need
to use. Learning and operating the system thus becomes quite a bit easier and quicker.
RapidReach Pro only.

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EASYVIEW MONITORING FOR CLIENT SERVER CONFIGURATION (RR-EV-C/S)

This option is the same as RR-EV but it is implemented as a Client/Server configuration
using DCOM. This configuration is especially suited for low speed networks or connections
between the client and the server as dial up connection or a WAN. RapidReach Pro only.

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E-MAIL (RR-EMA)

This option allows the transmission of e-mail messages, using Internet based SMTP
protocol. E-mail is set up as a "Contact Category" and each individual's e-mail address is
set up in his/her "phone/address book". Operates via LAN or modem (not included).
RapidReach Pro only.

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RAPIDREACH INTERNET (RR-IBAS)

Use a standard Web browser on the Internet or on your Intranet to activate call outs or to
maintain personnel information. RapidReach Pro only.

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GEOCALL (RR-GEO)

Add the power of GIS to your automated notification. With GeoCall, calling targets may be
selected by choosing areas or individual points on a map. Calls can be prioritized based on
their distance from a chosen point. Calling targets may be selected by a few clicks: circles,
sections of a circle, and rectangles are supported. Does not include GIS map.

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CALL OUT ENGINE (RR-COE)

"This option allows several independent organizations or external applications to take
advantage of the power of automated calling. The Call Out Engine conducts call outs by
interpreting a task file in .XML format and returning results to the external application."

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AUTOMATIC BACK-UP (RR-BUP)

This option allows the continual back-up of data during operations from a working directory
of
RapidReach to another location. Database files are after a configurable delay copied
automatically to a specified backup location. This is a separate application. Operates via
network or modem (not included). RapidReach Pro only.

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MASTER/SLAVE
Redundancy is the key to survivability in the digital world. If you need to add redundancy to
your emergency notification system, RapidReach can be configured to mirror data to a
remote backup server. Your call outs can proceed even if your primary location is
compromised. Requires Automatic Backup. RapidReach Pro only.

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FAX-ON-DEMAND (RR-FOD)

This option allows callers to the built-in information system to request documents (fax or
graphic) to be faxed to a specified fax number. Operates via the same fax card as RR-FAX.
This option requires the RR-FAX option. RapidReach Pro only.

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PROGRAMMING INTERFACE (RR-API)

Supports selection and start of scenario call-out from another application by calling a DLL
file. Requires programming of the other application.

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COMPUTER HARDWARE REQUIREMENTS FOR RAPIDREACH, VERSION 4.3 FOR
WINDOWS NT

SERVER:
Pentium 200 MHz ( 350 MHz or faster recommended)
64 MB RAM (128 MB RAM or more recommended)
Windows NT or above
Min. 100 MB free disk space
CD Player
SoundBlaster PCI128 sound card*
Microphone and speaker or headset*
1 ISA expansion slot per 4 lines (in addition to what may be needed for network card(s))
US Robotics Courier or compatible modem (for alpha paging and/or e-mail options)

CLIENT:
Pentium 120 MHz (200 MHz or faster recommended)
32 MB RAM (64 MB RAM or more recommended)
Windows NT or Windows 95/98
CD Player
SoundBlaster PCI128 sound card*
Microphone and speaker or headset*

NETWORK:
Hi-speed LAN or WAN, min. 10 MBit/sec

PHONE LINES:
Analog phone lines (either direct, external lines or internal extension lines in a PBX). Phone
lines should end in a standard modular plug (RJ-11) for connection to the RapidReach
telephone board.
ISDN phone lines (either direct, external lines or internal extension lines in a PBX). Phone
lines should end in a standard modular plug (RJ-45) for connection to the RapidReach
telephone board.

CALL RECIPIENTS' PHONE EQUIPMENT:
Touch-tone telephones are required if a response is desired.

For stand-alone installation, the RapidReach Phone Server and Client applications are
installed on the same PC. For network installation, the RapidReach Phone Server and one
Client is installed on one PC in the network (does not have to be a file server). Additional
RapidReach Clients are then installed on other PCs in the network. The Phone Server and
Client(s) communicate via the database.

* SoundBlaster PCI128 sound card and microphone, speaker or headset are only necessary
either on the server or the client.

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A SAMPLE OF RAPIDREACHr INSTALLATIONS

UNITED KINGDOM:
Borough Council of Enfield, London
Bradwell Nuclear Power Station
Dumfries & Galloway Council
Dungeness B Nuclear Power Station
Heysham 1 Nuclear Power Station
Hinkley Point A Nuclear Power Station
Hunterston Nuclear Power Station
Magnox Electric Berkeley Centre, Gloucester
Prudential Insurance, London
Sizewell A Nuclear Power Station
Torness Nuclear Power Station
William Harvey Hospital, Ashford, Kent
British Nuclear Fuels, Chappelcross
British Nuclear Fuels, Risley
Chase Manhattan Bank, London and Bournemouth
East Kent Health Authority, Ashford
Hartlepool Nuclear Power Station
Heysham 2 Nuclear Power Station
Hinkley Point B Nuclear Power Station
Leicester City Council
Oldbury Nuclear Power Station
Scottish Nuclear, East Kilbride
Sizewell B Nuclear Power Station
Thames Water Utilities, Reading
Urenco (Capenhurst)
Wylfa Nuclear Power Station


SCANDINAVIA/NETHERLANDS/GERMANY/SLOVENIA
Akzo-Nobel Chemicals, Stenungssund (SE)
City of Falk”ping Fire Brigade (SE)
City of UmeD, Dept of Public Works (SE)
City of Uppsala, Dept of Public Works (SE)
City of V„sterDs, Dept of Public Works (SE)
City of ™rebro, Dept of Public Works (SE)
Forsmark Nuclear Power Station, ™sthammar (SE)
Ericsson (International Help Desk), Stockholm (SE)
Karolinska Hospital, Stockholm (SE)
Halland County Police, Halmstad (SE)
Kemira Chemicals, Helsingborg (SE)
Ringhals Nuclear Power Station, Varobacka (SE)
Securitas High Security Surveillance Centre, Stockholm (SE)
Sundsvall's Hospital (SE)
Swedish National Road Administration (multi-site) (SE)
Volvo (International Help Desk), Gothenburg (SE)
™rnsk”ldsvik's Hospital (SE)
County of Oppland, Dept of Public Works, Lillehammer (NO)
Norwegian Road Administration, Akershus (NO)
IVO Nuclear Power Station, Loviisa (FI)
Preussen Elektra Stade Nuclear Power Station, Stade (DE)
City of Amsterdam Traffic Central GVB (NL)
City of Haarlem Fire Brigade (NL)
Europe Combined Terminals (ECT), Rotterdam (NL)
ING Bank, Amsterdam (NL)
EPZ Nuclear Power Station, Borssele (NL)
Royal Dutch Meteorological Institute KNMI (NL)
Shell Netherlands Refinery, Rotterdam (NL)
Technical University of Delft (NL)
NEK Nuclear Power Plant, Krsko (SI)

NORTH AMERICA

CalTrans, California Dept of Transportation, Sacramento, CA
Lockheed Martin National Lab, Scoville, ID
Regional Municipality of Peel, Brampton, ON (Canada)
Securities Industries Automation Corporation, New York, NY
Sandia National Nuclear Laboratories/US Dept of Energy, Albuquerque, NM
City of Indianapolis Dept of Public Works, IN
MinDOT, Minnesota Dept of Transportation, St. Paul, MN
PennDOT, Pennsylvania Dept of Transportation, multi-site, PA
Dominion Energy, Millstone Nuclear Power Station, Waterford, CT
Palo Verde Nuclear Generating Station, AZ
Monsanto Corporation, St. Louis, MO
US Army (multiple sites)
LA County, CA

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RAPIDREACH FOR WINDOWS 5.0 PRICE LIST
(As of November, 2002)

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***** CONTACT ROTHSTEIN ASSOCIATES INC. FOR THE *****
***** MOST CURRENT PRICING, FEATURES AND AVAILABILITY. *****
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PRICE LIST
Item code Description, Price

BASE SYSTEM
RR-ENTRY RapidReach 2 line, 1 user system, $4700
RR-STD RapidReach Standard, 4 lines, 1 user, $6,500
RR-PRO RapidReach Pro, 4 lines, 3 users, $13,200
RR-STD-BRI RapidReach Standard ISDN BRI, 4 lines, 1 user $8,200
RR-PRO-BRI RapidReach Pro ISDN BRI, 4 lines, 3 users $14,800
RR-STD-0 RapidReach Standard, 0 lines, 1 user, $2,300
RR-PRO-0 RapidReach Pro, 0 lines, 3 users, $9000

OPTIONS FOR RR-STD & RR-PRO
RR-4LIN Additional line capacity, per 4 line increment $4,200
RR-4LINFAX Additional line capacity with Fax, per 4 line increment $7,300
RR-APAG Alpha Paging / GSM Messaging (excluding modem) $2,700
RR-SCH Scheduling (RR-STD only. Included in RR-PRO) $2,300
RR-PLC-I PLC interface for activation of scenario $1,000
RR-PLC-IO PLC interface for activation of scenario and output control
$2,300
RR-GEO GeoCall for geographical defined call-outs $4,200


OPTIONS FOR RR-PRO ONLY
RR-16LIN Additional line capacity, per 16 line increment $13,300
RR-24LIN Additional line capacity, per 24 line increment ISDN T1
$19,300
RR-1USL 1 additional users, LAN $1200
RR-EV EasyView $3,000
RR-EV C/S EasyView Client/Server $6,000
RR-EMA E-mail $2,500
RR-BUP Automatic Backup $4,300
RR-FOD Fax-on-Demand, per 4 line increment $3,200
RR-API Programming Interface $3,300
RR-COE Call-Out Engine $3,300


MISCELLANEOUS
RR-UPG Upgrade RR-STD to RR-PRO, $8,300
Secondary systems used with RR-BUP are discounted 30 %.

SUPPORT & MAINTENANCE
(Annual fee in percentage of total purchase price)
SMA-STD 8/5 Standard support: Business hrs, Mo-Fri: 20%
SMA-PRE 24/7 Premium support: 24 hrs, 7days: 30%
Free software upgrades of licensed modules are included in both plans

Installation, Training, Consultancy and On-site support are available.
Contact Rothstein Associates Inc. for details.

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CONTACT ROTHSTEIN ASSOCIATES INC. FOR THE MOST CURRENT PRICING,
FEATURES AND AVAILABILITY, AND FOR ASSISTANCE IN EVALUATING AND
ACQUIRING THIS POWERFUL PRODUCT!
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DEMO DISK Available. Contact Rothstein Associates Inc. to discuss how RAPIDREACH
can serve you and to obtain a demo.

Rothstein Associates Inc.

4 Arapaho Rd.

Brookfield, CT 06804-3104

1-888-ROTHSTEin

Telephone: 203.740.7444; 888.768.4783

Fax: 203.740.7401

E-Mail: info@rothstein.com