TC/DRP Telecommunications Disaster Recovery Planning Software by Paul F. Kirvan

TC/DRP - TELECOMMUNICATIONS DISASTER RECOVERY PLANNING SOFTWARE
by Paul F. Kirvan & Associates

Telecommunications disaster recovery planning just became a snap!
"Previously, the thought of developing a disaster recovery or contingency plan for
telecommunications was a ghastly prospect. No more.
TC/DRP brings together the critical elements needed to build a telecommunications disaster
recovery plan. All you do is choose the plan elements you require, load them into a standard
word processor, edit them to your specifications, and you're done! It's that simple.
No complex data base management systems to learn. No programming experience
required.
TC/DRP is easy to operate. It will save you days, weeks, possibly even months of valuable
time.
Now every telecommunications and information systems professional can have a
telecommunications disaster recovery plan!
Future updates will incorporate your input. After all, that's how TC/DRP was inspired - by
telecommunications professionals like you! In fact, future updates for those who purchase a
complete system will cost a fraction of the original product. That's just another way to keep
your costs for telecommunications disaster recovery planning as low as possible.
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PLAN OVERVIEW

This Plan is separated into specific sections:

Section 1 - GENERAL POLICIES. This section contains an overview of information
provided
in the Plan. It also provides the following:
1. Contains initial assessment and plan activation procedures;
2. Summarizes general responsibilities for monitoring recovery activities, obtaining
and/or providing necessary approvals, and directing recovery actions;
3. Summarizes actions of Telecommunications Disaster Recovery Coordinator and
other key individuals;
4. Summarizes recovery tasks to either provide services at an alternate
communications center or re-establish communications network operations from affected
site;
5. Summarizes damage assessment and restoration tasks for telecommunications
facilities, equipment, ancillary systems, data, forms, supplies and .
6. Summarizes disaster declaration criteria;
7. Defines recovery time frames; and
8. Provides baseline disaster recovery plan format.

Section 2 - CONTINGENCY AND RECOVERY PLANS. Provides working models of
contingency and recovery plans for various situations. Guidelines are also provided for
proper utilization of planning materials provided.

Section 3 - PLAN MAINTENANCE, TESTING, ETC. Defines procedures and guidelines for
maintaining the Telecommunications Disaster Recovery Plan and its associated
documentation. Also provides guidelines on documentation, distribution and training.

APPENDICES. Contains various forms, procedures, agreements, etc.

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FILES

SECT1 Opening introduction to the plan.
Emergency calling lists.
Primary contacts, alternate contacts for vendors, carriers, other service providers.
Emergency authorization lists.
Action guidelines for system failure and recovery.
Table of contents.
Management endorsement letter.
Plan mission statement.
SECT1A General policies and baseline document for telecommunications disaster
recovery plan.
SECT2 Outline for telecommunications disaster recovery plan.
Subsections 2.1 through 2.16.
SECT2A Continuation of plan documentation.
Subsections 2.17 through 2.19.
SECT2B Continuation of plan documentation.
Subsections 2.20 through 2.25.
SECT3 Plan maintenance, testing and ancillary activities associated with development
of a plan.
Subsections 3.1 through 3.6.
FIRE Fire protection considerations; guidelines for fire prevention, fire
suppression.
INSURE Insurance considerations; guidelines for obtaining optimum protection while
reducing premiums.
POWER Power considerations; guidelines for selecting the optimum power protection
systems.
README Instructions for using TC/DRP, copyright and warranty information.
RECORDS Protection of vital records and documents; guidelines for storage and
retrieval of critical telecommunications documents, records and other assets.
SECURITY Security and access control guidelines; physical and logical security
issues are addressed.
STAFF Your recovery teams are the key to a successful recovery. This section describes
the most important teams in a disaster recovery program, as well as their responsibilities.
SURVEY When developing your plan, you need to obtain critical information from
various
key individuals in your company. These questionnaires will help you get the data needed for
a
risk assessment or business impact analysis.
APPEN-A Provides a convenient tool for building a master directory of your disaster
recovery
team members.
APPEN-B Provides a handy reference for identifying local, state and federal emergency
organizations and key contacts.
APPEN-C Provides a detailed summary of primary vendors, carriers and other
suppliers,
their primary and alternate contacts, type of products and services offered, and expected
response time frames for various outages.
APPEN-D Provides a detailed list of emergency suppliers, primary and alternate
contacts,
type of products and services offered, and expected response time frames for various
outages.
APPEN-E Provides 14 frequently used disaster recovery forms, which can be
customized
to
your own specifications.
APPEN-F Provides 12 support agreement forms for various key internal and external
recovery organizations. These documents provide an important means of ensuring all
members of the disaster recovery plan know their responsibilities and obligations, as well as
what they can expect from the telecommunications department.
APPEN-G Provides 20 valuable checklists to help you cover all the bases when
developing
a
telecommunications disaster recovery plan. Simply select the checklist you need, and
customize it to your specifications.
APPEN-H Provides a glossary of terminology.

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CONTENTS

LETTER FROM MANAGEMENT ENDORSING PROGRAM
MISSION STATEMENT

SECTION I - GENERAL POLICIES
1.1 Introduction
1.1.1 Background
1.1.2 Scope and Objectives
1.2 Plan General
1.3 Identification of Key Personnel
1.4 Initial Response and Recovery Actions
1.5 Responsibilities
1.5.1 General Responsibilities
1.5.2 Specific Responsibilities
1.6 Recovery/Restoration Activities
1.6.1 Telecommunications Damage Assessment Activities
1.6.2 Telecommunications Recovery Activities
1.6.3 Telecommunications Center Salvage Activities
1.6.4 Telecommunications Restoration Activities
1.6.5 Supporting Checklists
1.7 Plan Documentation
1.8 Plan Distribution
1.8.1 Distribution List
1.8.2 Distribution Procedure
1.9 Plan Testing
1.10 Plan Maintenance
1.11 Disaster Scenarios
1.11.1 Types of Disasters
1.11.2 Where Disasters Occur
1.12 Critical Telecommunications Assets
1.13 Emergency Declaration Guidelines
1.13.1 Five Basic Levels of a Disaster
1.13.2 Decision Criteria
1.14 Recovery and Restoration Time Frames
1.14.1 1-6 Hours After Being Notified
1.14.2 6-12 Hours After Being Notified
1.14.3 12-24 Hours After Being Notified
1.14.4 24+ Hours After Being Notified
1.15 Plan Format
1.16 Budgeting/Funding

SECTION II - CONTINGENCY AND RECOVERY PLANS
2.1 Baseline Plan Organization and Structure
2.2 Introduction
2.3 Pre-Planning Activities
2.4 Plan Distribution
2.5 Security and Disaster Prevention
2.6 Disaster Preparedness/Security
2.7 Disaster Recovery Action Plans
2.8 Training Activities
2.9 Plan Documentation
2.10 Plan Implementation
2.11 Plan Testing
2.12 Plan Maintenance
2.13 Plan Training
2.14 Summary of Activities - Disaster Response
2.15 Summary of Activities - Disaster Recovery
2.16 Summary of Activities - Disaster Restoration
2.17 Detailed Activities - Disaster Response
2.18 Detailed Activities - Disaster Recovery
2.19 Detailed Activities - Disaster Restoration
2.20 Telecommunications Recovery Considerations - General
2.21 Risk Analysis - External Risks
2.22 Risk Analysis - Internal Risks
2.23 Risk Analysis - Security
2.24 PBX System Recovery Activities
2.25 Site Recovery Plan

SECTION III - PLAN MAINTENANCE, TESTING, MISCELLANEOUS
3.1 Plan Maintenance
3.2 Plan Testing
3.3 Plan Documentation
3.4 Plan Distribution
3.5 Training
3.6 Service Prioritization

APPENDIX A - RECOVERY TEAMS
APPENDIX B - EMERGENCY TEAMS
APPENDIX C - VENDORS AND CARRIERS
APPENDIX D - EMERGENCY SUPPLY SOURCES
APPENDIX E - FORMS
APPENDIX F - SUPPORT AGREEMENTS
APPENDIX G - CHECKLISTS
APPENDIX H - GLOSSARY OF TERMINOLOGY

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GETTING STARTED

"Getting started with TC/DRP is easy. Simply start up your word processor, e.g.,
WordPerfect, and copy the TC/DRP files onto a subdirectory designated for disaster
recovery plan development. Simply use the files you desire, and customize them to your
specifications."

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HOW TO USE TC/DRP

"TC/DRP is designed to be custom tailored to each user's needs for a telecommunications
disaster recovery plan. Simply select the documents you require. Edit them to fit your needs.
Assemble them into a logical sequence that makes the most sense to you.

"That's all you need to do. But to make sure, let's walk through a quick example:

"Objective: Build a disaster recovery plan for a branch office. It has a PBX system and local
CO lines.
1. Refer to the baseline plan model, found in Section II, Subsection 2.1. Determine
which elements of a full-scale plan you need for the office.
2. Select Checklist 3 from Appendix E to help you identify the critical issues to
address in your plan.
3. Use one or more SURVEY forms to research key risk data, system inventory
data,
and other pertinent information.
4. Determine disaster recovery team staffing by researching the STAFF file.
5. Refer to Section II, Subsection 2.20 to address overall recovery considerations
before developing plan.
6. Work with the Site Recovery Plan, Section II, Subsection 2.25, as your working
model. Expand this plan to support your specific requirements.
7. Refer to PBX System Recovery Activities, Section II, Subsection 2.24, for
additional details.
8. Combine elements from each of these two Subsections into your base plan.
9. Refer to other items in Sections I and II for additional content and detail. Cut,
insert
and edit materials from these sections into your overall plan.
10. Add appropriate materials from Section III; use items from various Appendices for
further detail."

"The secret to using TC/DRP is to review the materials in Sections I, II and III, plus all the
other
files before combining specific elements into a working contingency and disaster recovery
plan."

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1999, CD-ROM, MS Word format
Order #DR-311
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Multi-user, multi-site and enterprise licensing available; call, fax, e-mail or write with your
specific requirements for a price quotation.
*** SPECIAL OFFER: Any two or more xx/DRP products purchased at the same time
(TC/DRP, CC/DRP, DC/DRP, HD/DRP) - - - only $250.00 each! ***
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