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TERRORISM - HOW CAN BUSINESS CONTINUITY COPE?
INITIATING CONTINUITY PLANNING FOR TERRORISM THREATS
By Robert C. Chandler, Ph.D.

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Includes DVD plus CD-ROM!
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Most business continuity planners can just about cope with "reasonable" or "typical" threats -
power outages, floods, earthquakes, labor unrest, hurricanes, network failures, computer
outages. When it comes to terrorism, the issues and complexity of business continuity
planning really go off the scale.

Most of the direct and indirect effects of a hurricane can be identified, based on historical and
anecdotal data; but for terrorism-induced business disruptions, the potential magnitude and
nature of business impact can be unknowable - that is, after all, the nature of terrorism.

Dr. Chandler's new book is an effective attempt to frame terrorism in a business continuity
context. The author has provided the reader with a practical business continuity framework
and methodical approach to prepare for and deal with terrorist-caused business disruptions.
While there are other books which address terrorism and counterterrorism in more depth, the
value of this book is in its specific business continuity perspective. The bonus DVD and
CD-ROM add valuable insights.

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The information included in Robert Chandler's new workbook, “Terrorism-How Can Business
Continuity Cope?," was researched and assembled by many talented people. The post 9-11
world has put the need to prepare for these types of horrible acts on the agenda of every
company and organization. We can help you prepare by giving you the ammunition to handle
this type of disaster.

There are nine chapters, with an appendix, including resources, a glossary and interview
subject biographies. You will also receive the accompanying DVD, “Terrorism - How Did
Business Continuity Cope?” plus a CD containing World Trade Center photographs, by the
Federal Emergency Management Agency (FEMA).

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CONTENTS

Introduction
1. Getting Started to Plan
2. Plan to Recognizing Threats
3. Plan to Prevent Terror Attacks
4. Plan to Protect Personnel
5. Plan to Manage Terror Attacks
6. Plan to Survive Terror Attacks
7. Plan for Recovery of Operations
Appendix A - Resources
- Planning Resources
- Publications: Disaster Recovery Journal
- Internet Online Resources
- Consultants and Continuity Planning
Appendix B - Glossary
Appendix C - Plan for Crisis Communication
Appendix D - Interviewee Biographies

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ABOUT THE AUTHOR

“ROBERT C. CHANDLER, Ph.D. is the Blanche E. Seaver professor and chair of the
Communication Division at Pepperdine University in Malibu, California.

“Dr. Chandler also serves on faculty at the Straus Institute of Dispute Resolution at the
Pepperdine University School of Law and at the State Farm Automobile Insurance Company's
Systems Management Training School. Chandler assisted with the development of crisis
plans for Pepperdine University's international campuses in Europe, Asia, and South
America. He is a member of the American Academy of Experts in Traumatic Stress, the
International Communication Association, the American Forensic Association, and the
National Communication Association.

“Chandler is a recognized expert on organizational behavior and organizational
communication. His research expertise focuses on crisis leadership, crisis teams, crisis
decision making and behavior, employee ethical behavior and conduct, conflict in the
workplace, decision making, and human factors during organizational crises, intercultural
communication and ethnic diversity issues, and organizational communication assessment in
a wide variety of business and corporate contexts. He has written more than 75 scholarly and
professional papers and/or published articles, and has served as a featured speaker, trainer,
seminar leader, and/or assessment consultant, for business conferences, corporations, and
government agency clients.

“Chandler's bachelors degree is from Harding University, his master's degree is from Wake
Forest University, and his doctorate is from the University of Kansas.”

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2004, 151 pages PLUS DVD AND CD-ROM.
Order #DR736.
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