The Disaster Center Bookstore

Service Levels, Service Quality

	Root Cause Analysis COMBO Offer	CD779 $195.00	Qty:
	Root Cause Analysis Handbook (ABS Group)	CD388 $115.00	Qty:
	Software Metrics, by Paul Goodman	CD735 $69.00	Qty:
	Guide To IT Service Level Agreements	CD595 $129.00	Qty:
	E-Business SLA + E-Business DR Combo	CD773 $154.95	Qty:
	E-Business Service Level Agreements:	CD590 $65.00	Qty:
	Service Level Agreements	CD450 $99.00	Qty:
	Creating A Customer-Focused Help Desk	CD451 $59.00	Qty:
	SLA Framework for IT and Technology	CD602 $375.00	Qty:
	SLA Framework IT & Technology COMBO	CD602A $450.00	Qty:
	SLA Framework for Service Businesses CD	CD603 $375.00	Qty:
	SLA Framework Service Business COMBO	CD603A $450.00	Qty:
	E-Business SLA + E-Business DR Combo	CD773 $154.95	Qty:
	Service Level Mgmt Enterprise Networks	CD438 $89.00	Qty:
	Managing Svc Level Quality Networks	CD669 $100.00	Qty:
	Service Management - Computing & Telecom	CD175 $85.00	Qty:
	QOS: Measurement/Eval Telecomm QOS	CD654 $110.00	Qty:
	Facility/Site Infrastructure SLAs	CD127 $55.00	Qty:
	Service Level Agreements:(Video on CD)	CD555-CD $350.00	Qty:
	Service Level Agreements:(VHS Video)	CD555-VHS $255.00	Qty:
	SLAs for ASP	CD449 $365.00	Qty:
	Six Sigma & Beyond (Stamatis)	CD622 $170.00	Qty:
	Ensuring Uninterrupted Uptime	CD111 $35.00	Qty:
	Design for Reliability (Crowe, Feinberg)	CD591 $160.00	Qty:
	Root Cause Analysis (Latino)	CD660 $90.00	Qty:
	Systems Reliability & Failure Prevention	CD724 $85.00	Qty:

Disaster Center Bookstore-a service of Rothstein Associates

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